#Splunk on call how to

Call Center: If you donвЂ™t have access to your On-Call instance or the Support Portal, please call our hotline to be routed to On-Call Support.If this is the first time youвЂ™ve accessed the portal, please follow the directions outlined below. Splunk Support Portal: If you have the correct permissions (an вЂњentitlementвЂќ) you may open a Splunk On-Call support case in the Splunk Support Portal: This path requires that you log into the Splunk Support Portal, which is a different login than the Splunk On-Call product login.A Live Chat with a Technical Support Engineer will also open an On-Call Support case. This is the fastest, easiest way to reach Splunk On-Call Support. Live Chat: If you are logged into your Splunk On-Call instance, you have the ability to Live Chat with the Splunk On-Call Support team via our in-product chat feature.There are three different ways to contact Splunk On-Call (formerly VictorOps) Support:

#Splunk on call how to

Be sure to your specific Datadog API credentials to the end of the URL, as templated below.IMPORTANT вЂ“ How to Contact Splunk On-Call Support Navigate to Integrations > Outgoing Webhooks and create a new webhook with the details below. However, if you would like to resolve the incident from Splunk On-Call, here is how to do it.ДЇirst, create a new Custom Outgoing Webhook.

The best practice is to let Datadog, the source of the incident, resolve monitor incidents. ( Custom Outgoing WebhooksВ and the Rules EngineВ are Enterprise level features only) Resolve the DataDog Monitor from Splunk On-Call To ensure a monitor will auto-resolve the corresponding VictorOps incident, make sure that is selected in the monitorвЂ™s notification step.ДЇinally, check that VictorOps has installed properly and youвЂ™re done! Here you will be able to paste in your VictorOps API Key as well asВ include the VictorOps routing key you wish to use.В Once the VictorOps API Key and desired routing key has been added make sure to save the configuration.ДЇinally, add to your Datadog metric monitors. In the resulting modal, click the configuration tab.

Copy the вЂњService API KeyвЂќ to your clipboard.Д¬lick вЂњIntegrationsвЂќ in the sidebar menu, find the VictorOps integration, and click вЂњAvailableвЂќ then вЂњInstallвЂќ. If the integration has not yet been enabled, click the вЂњEnable IntegrationвЂќ button. The following is a brief walkthrough on how to enable and configure the integration.ДЇrom the top navigation select Integrations > 3rd Party Integrations > DataDog.В By clicking on the integration this will take you into the integration page. The Datadog integration with Splunk On-Call (formerly VictorOps), allows you to send content from Datadog into the timeline via mentions in the Datadog event stream. What you need to know: Annotating the links provided by DataDog to your incidents requires the use of the Rules Engine (Enterprise only feature)Дatadog is a monitoring service for IT, Operations and Development teams who write and run applications at scale and want to turn the massive amounts of data produced by their apps, tools, and services into actionable insight. VictorOps Version Required: Starter, Growth, or Enterprise